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The NCSEA 2019 Leadership Symposium has four incredible plenaries for attendees to participate.  

A Groundwater Analysis of Institutional and Structural Racism - Leading Forward

As child support programs work with families to ensure children receive financial, emotional, and medical support from both parents when they live in separate households, leadership in the child support community must have a clear understanding of the impact that institutional and systemic racism have on poor people and communities of color. This presentation will use the Groundwater Analysis® and transformative learning strategies to introduce participants to new learning that moves them toward a greater level of accountability for what has happened to vulnerable populations rather than a focus on what is wrong with them. This old way of thinking results in more and more programs and services to “fix broken people” rather than an approach that ‘turns the mirror inward” and creates a space to examine deeper systemic issues and consider the “brokenness of systems.”

Monday, August 12, 2019
8:30 - 10:00 a.m.


      Meet Ms. James  @The Water Cooler in the exhibit hall, immediately 
following her presentation.  

Joyce James, LMSW-AP - Racial Equity Consultant, Joyce James Consulting

Read Ms. James' full bio.


Equal Treatment Does Not Lead to Equality: Addressing Racial Equity as Child Support Professionals        
Join Joyce James for a deeper conversation on A Groundwater Analysis, our opening keynote session. This highly interactive workshop includes a facilitated discussion about achieving racial equity, building cultural competence in the workforce, and overcoming racial disparities to improve outcomes for children and families. Ms. James will share her experiences working with the Texas Department of Family and Protective Services, where she successfully implemented the Texas Model, an initiative based on data-driven strategies for promoting racial equity through leadership development, workplace cultural competency, community engagement, and training defined by anti-racist principles. The Texas Model resulted in better outcomes for African American children in the child welfare system.


This session is limited to 40 participants and is available on a first come basis.  It will be offered two times: Monday, August 12 at 10:30 a.m. & 1:45 p.m.

The Roadmap To Influence

At some point, every member of your organization uses the art of persuasion. The art of persuasion is needed when convincing a team to get behind a new initiative, soothing an angry client or customer, helping someone decide to purchase, or presenting to a prospective client. No matter what your profession, getting a “yes” is the most important skill you can learn.

Too many professionals still rely on old techniques that have been proven ineffective. The fact is the brain has a triggering mechanism that dictates how decisions are made. This workshop combines psychology, neuroscience, and proven techniques to help you trigger the listener toward a positive response.

Be forewarned, this hands-on and active workshop will not teach you methods to trick your partner into saying yes, or give you tools to force agreement. Focusing only on the immediate outcome will cause more problems later on. The result of using these techniques is a positive outcome that both parties feel good about. That is the only way to build long-term success.

Monday, August 12, 2019
12:00 - 1:30 p.m.

Stevie Ray, Executive Director, Stevie Ray's Improv Company

Read Mr. Ray's full bio.


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Achieving Better Outcomes through Integrated Child Support and Child Welfare Services

For most states, the child support and child welfare programs reside in silos with only mandatory referrals as the common thread.  The child support program often struggles to learn critical details about the families including reunification plans and current custody arrangements.  The child welfare program, on the other hand, often sees the negative effect of the child support program’s enforcement policies against parents when they are most vulnerable and trying not to lose their rights to their children forever.  Come hear from the top administrators for these programs, OCSE Commissioner Scott Lekan and Associate Commissioner Jerry Milner at the Children’s Bureau, as they talk through the issues, conflicts, and future of integrating child support and child welfare services in order to provide better services for families and brighter outcomes for children.

Tuesday, August 13, 2019
8:30 - 10:30 a.m.

Scott Lekan, Commissioner of the Office of Child Support Enforcement (OCSE)
Jerry Milner, Acting Commissioner at the Children’s Bureau, Acting Commissioner for Family and Youth Services Bureau, and the Acting Commissioner for the Administration on Children, Youth and Families

Read Commissioner Lekan and Commissioner Milner's full bios.

Leading Forward: The Future of Technology in Human Services

What does the future of technology in human services look like?  How do we imagine a smarter future? Join us for a discussion with Gartner’s David Willis on his perspectives, observations and predictions about the new and emerging technology that will impact how the future of child support and human services. 

Tuesday, August 13, 2019
1:30 - 3:00 p.m.

David Willis, Distinguished VP Analyst - Gartner 

Read Mr. Willis' full bio.

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