2019 SCHEDULE
With over 48 plenaries, workshops, and educational activities planned, there are sessions for everyone. Explore sessions in all five tracks: Leadership in Interagency Collaboration, Leadership in Law & Policy, Leadership in Service Delivery, Fundamendals of Leadership, and Leadership in Emerging Technology & Change Management.
Please note: Schedule subject to change.
Sunday, August 11, 2019
12:30 PM - 6:00 PM – Registration
1:00 PM - 1:45 PM - New Attendee Orientation
Speaker: Ann Marie Ruskin
2:00 PM - 3:15 PM - Symposium Fair
Idea Exchange , Social Media, Leadership Hackathon, NCSEA Showcase
3:15 PM - 3:30 PM – Transition Break
3:30 PM - 5:00 PM - Concurrent Sessions #1
Workshop 101 - Leadership Book Club
Speakers: Robbie Endris, Phyllis Nance | Moderator: Hannah Roots
Workshop 102 - Managing Change in an Ever-Changing World
Speakers: Cathy Kaplan, Landis Rossi, Candace Yearsley | Moderator: Jamie Walker
Workshop 103 - Ethics in Leadership (CLE Eligible)
Speakers: Lyndsy Irwin, Wally McClure, Diane Potts | Moderator: Eileen Stack
5:00 - 6:00 PM – Welcome to Minneapolis Reception
Monday, August 12, 2019
7:00 AM - 5:00 PM - Registration
7:30 AM - 8:30 AM - Breakfast with Exhibitors
8:30 AM -10:00 AM - Plenary I: A Groundwater Analysis of Institutional and Structural Racism - Leading Forward
Speaker: Joyce James, LMSW-AP
10:00 AM - 10:30 AM - Networking Break with Exhibitors
10:30 AM – 12:00 PM - Concurrent Sessions #2
Workshop 201 - From Me to We: Leading a Culture of Connected and Empowered Teams
Speakers: David Kilgore, Andre Small, Laura Van Buskirk | Moderator: Ciji Carr-McManus
Workshop 202 - CIO Roundtable: Child Support Systems
Speakers: Steve Esposito, Cynthia Longest, Kevin Jones, Hugh Towe | Moderator: Kathy Sokolik
Workshop 203 - Trends in State Legislation (CLE Eligible)
Speakers: Anne Drumm, Lyndsy Irwin, Megan McCann | Moderator: Alisha Griffin
Workshop 204 - Privatizing Child Support - Another Approach to Service Delivery
Speakers: Ashley Dexter, Lee Fisher, Patricia Wood | Moderator: Amy Kownack
Workshop 205 - Cultivating State and Tribal Relations
Speakers: Julie Erikson, Raegan Hendrickson, Tami Masuca, Rachel Sablan | Moderator: Regina Williams
Workshop 206 - Intensified Workshop with Joyce James - Equal Treatment Does Not Lead to Equality:
Racial Equity as Child Support Professionals
Speaker: Joyce James
12:00 PM – 1:30 PM - Plenary II – The Roadmap to Influence & Lunch
Speaker: Stevie Ray
1:30 PM – 1:45 PM – Transition Break
1:45 PM – 3:00 PM - Concurrent Sessions #3
Workshop 301 - Let Me Start: The Language of Leadership
Speakers: Vernon Drew, James Murray, Trish Skophammer, Aimee Turner | Moderator: Carla West
Workshop 302 - From Reporting the Past to Predicting the Future: Building Capacity For Data-Driven Decision Making
Speakers: Ian Broughton, Bradley Budde, Bailey Meeker | Moderator: Joe Mamlin
Workshop 303 - Working Together: Employers and State Agencies Address Lump Sum Reporting and Verification of Employment (CLE Eligible)
Speakers: Craig Burshem, Sherri Grigsby, Alice Jacobson | Moderator: Corri Flores
Workshop 304 - Vital for a Reason: Building a Partnership With Vital Records
Speakers: Molly Mulcahy Crawford, Shawna Webster | Moderator: Linda Rhyne-McKinley
Workshop 305 - Best Practices for Training Child Support Staff: A Recipe for Success
Speakers: Paula Burns, Alexander Figueroa | Moderator: Alisha Griffin
3:00 PM - 3:30 PM - Networking Break with Exhibitors
3:30 PM – 5:00 PM - Concurrent Sessions #4
Workshop 401 - Mountaintop Leadership
Speakers: Michael Adrian, Alex Camacho, Maureen Leif | Moderator: Timothy Lightner
Workshop 402 - Digital Marketing: What Is It, Who’s Doing It, and What Are the Results?
Speakers: Bruce Erickson, Jeffery Obst, David Ruvalcaba, Jolie Sheppick | Moderator: Michelle Jadczak
Workshop 403 - Recognize, Respond, and Refer: Changing the Approach to Dealing with Family Violence (CLE Eligible)
Speakers: David Love, Amy Rebideaux, Jonell Sullivan | Moderator: Michael Hayes
Workshop 404 - Lessons in Leadership from Former IV-D Directors
Speakers: Margot Bean, Scott Cade, Robbie Endris, Wally McClure | Moderator: Jim Fleming
Workshop 405 - Child Support and Medicaid Partnership Best Practices
Speakers: Melissa Gray, Karen Hebert, Terry Peterson
Workshop 406 - Intensified Workshop with Joyce James - Equal Treatment Does Not Lead to Equality: Addressing Racial Equity as Child Support Professionals
Speaker: Joyce James
5:00 PM - 6:00 PM - President's Reception
Tuesday, August 13, 2019
7:00 AM - 5:00 PM - Registration
7:30 AM - 8:30 AM - Breakfast with Exhibitors
8:30 AM -10:00 AM - Plenary III: Achieving Better Outcomes through Integrated Child Support and Child Welfare Services
Speakers: Scott Lekan, Jerry Milner | Moderator: Diane Potts
10:00 AM - 10:30 AM - Networking Break with Exhibitors
10:30 AM – 12:00 PM - Concurrent Sessions #5
Workshop 501 - Office Culture: Why It Matters and How to Effectively Create a Positive Work Environment for All Employees
Speakers: Carol Bealor, Tanguler Gray | Moderator: Wally McClure
Workshop 502 - Teaming for System Implementation Success: The (State) Journey
Speakers: Karen Coleman, Sally Kapenga, Ganapathy Pillai, Landis Rossi | Moderator: Michael Green
Workshop 503 - Laws Designed for Program Success (CLE Eligible)
Speakers: Jim Fleming, Michael Hayes, Eileen Stack | Moderator: Diane Potts
Workshop 504 - What We Know and Where We're Going Now: Child Support NCP Employment Demonstrations (CSPED)
Speakers: Maria Laseski, Kari Smith, Elaine Sorensen, Kate Taylor, Nina Taylor | Moderator: Michelle Jadczak
Workshop 505 - Engaging Fathers in State Programs & Policies
Speakers: Tammy Dunrud, Clarence Jones, Shaneen Moore | Moderator: Trish Skophammer
Workshop 506 - Intensified Workshop: Prisoner Reintegration, A Simulation – “Walk a Month in My Shoes”
Moderators: Charla Long, Ted Thornton
12:00 PM – 1:30 PM – Lunch on Your Own
1:30 PM - 3:00 PM - Plenary IV: Leading Forward - The Future of Technology in Human Services
Speaker: David Willis
3:00 PM - 3:30 PM - Networking Break with Exhibitors
3:30 PM – 4:30 PM - Concurrent Sessions #6
Workshop 601 - Tools, Tips, and Tricks for Staying on Task and Moving Projects Forward
Speakers: Jeffery Obst, Beverly Williams | Moderator: Astra Wilson-Kirksey
Workshop 602 - How Various Leadership Styles Can Produce Positive Outcomes in the Child Support Program
Workshop 603 - Outreach Programs – Do They Work?
Speakers: Issac Hunt, Ethan McKinney | Moderator: Shani Love
Workshop 604 - Meeting the Needs of Our Evolving Customers and Staffs
Speakers: Michael Hayes, Erin Lincoln, Maria McCollough, Bruce Peterson | Moderator: Mary Brown
4:30 PM – 5:30 PM - Meet Ups
Wednesday, August 14, 2019
7:30 AM - 10:15 AM - Registration
7:30 AM – 8:30 AM – Breakfast with the Commissioner
Speaker: Scott Lekan
8:45 AM – 10:15 AM - Concurrent Sessions #7
Workshop 701 - To SNAP or Not to SNAP?
Speakers: Michael Adrian, Tanguler Gray, Davida Miller | Moderator: Rob Velcoff
Workshop 702 - System Security Matters: From the Cloud to the Ground, What Leaders Need to Know
Workshop 703 - Do We Value What We Measure? Do We Measure What We Value? (CLE Eligible)
Speakers: Margot Bean, Asaph Glosser, David Kilgore | Moderator: Jim Fleming
Workshop 704 - Intent vs. Impact
Speakers: Bianca Lewis, Crystal Fairchild
10:15 AM – 10:30 AM - Transition Break
10:30 AM – 12:00 PM - Concurrent Sessions #8
Workshop 801 - Assess, Evaluate, and Review! Let’s Talk About It!
Speakers: Lesley Bell, Kevin Guistwite | Moderator: Ciji Carr-McManus
Workshop 802 - Counties on the Same Page: Effective Leadership Creating Consistency in Law and Policy Implementation at the Local Level (CLE Eligible)
Speakers: Kristen Donadee, Janet Nelson, Melissa Rossow | Moderator: Jeff Witthun
Workshop 803 - Human Centered Design and 2-Gen: The Future of Human Service Program Delivery
Speakers: Lenae Davis, Rosalva Hernandez, Jovan Knutson, Amanda Terkildsen | Moderator: Shaneen Moore
Workshop 804 - Intensified Workshop: Prisoner Reintegration, A Simulation – “Walk a Month in My Shoes”
Speakers: Charla Long, Ted Thonton